Wedding Belles Bridal Boutique

I had a reasonably positive first appointment trying dresses on here from the sample sale. The staff pulled out dresses in styles I liked and initially the experience felt helpful. However, looking back, I left feeling disappointed overall. One issue was the dress fabric. I chose a dress which, only later, I realised is extremely unforgiving and shows creasing very easily. Even after multiple steams it still appears crinkled. I appreciate that fabric preference is subjective and ultimately the choice was mine, but as bridal staff work with these dresses every day, I do feel this characteristic could have been pointed out during the appointment. I was deciding between two dresses and that information may genuinely have influenced my decision. My second concern was sizing. The sample dress I purchased appeared to be significantly larger than the usual recommended alteration range. When I later queried this, I was told the size had been recorded incorrectly and was actually smaller than first stated, which left me feeling uncertain and less confident in the process. The size label and designer tag was also later removed from the dress which I don't understand so I can't check for myself 🤔. I also felt disappointed at the final fitting stage. The seamstress suggested one final try-on before collection and to make it easier for me arranged it for the same day as I'm not local. Unfortunately she had to cancel this the night before and I was told Angie the sales assistant would do my fitting instead. This really didn't sit well with me and I tried to arrange a different day so it was with the seamstress but it wasn't possible. Wedding dress shopping is emotional and high-pressure, and this added unnecessary stress at an already anxious time. Overall, I feel that more transparency, buying guidance and flexibility would have made a big difference to my e

I bought my wedding dress from this shop because they had a fantastic selection of dresses to try on, despite being almost 2.5 hours away from home. I paid a deposit and returned a few weeks later to be measured so my dress could be ordered. As I became pregnant during the process, I arranged for alterations to be carried out closer to home to avoid the long journey back and forth. When I was informed that my dress was ready for collection, I specifically asked the shop to ensure it had been checked thoroughly and steamed before I travelled, as I was already eight months pregnant. I was assured that the dress had been inspected and was perfect. When I arrived and tried the dress on, it was immediately clear that it was faulty and had not been steamed. The fabric at the back did not properly cover the zip, and the entire area looked uneven and wonky. The sales assistant contacted the manager, who asked who had noticed the issue. After being told that my mum had pointed it out, they agreed to send the dress back to the designer as a matter of urgency and advised it would be returned within a few weeks. A few weeks later, I was contacted again and told that the dress was ready to collect. Before making the long journey, I asked whether the dress had definitely been repaired and steamed, and I was assured that everything had been done. By this point I was heavily pregnant, but I made the journey again. Unfortunately, when I tried the dress on, the exact same issues remained. The zip was still visible, the fabric was still uneven, and it still failed to cover the zip correctly. Staff attempted to suggest that the problem was due to my pregnancy, despite the dress being two sizes too large and literally falling down unless I held it up. I was told the dress had received a good steam and that it looked better than before. I honestly do not believe the dress was ever sent back to the designer. It appeared to me that it had simply been steamed and returned in the hope that I would accept it. At that stage, exhausted and heavily pregnant, I just wanted to go home, so I accepted the dress. When I paid the remaining balance and was asked to sign the collection form, I made it clear to the manager that I was not fully happy with the dress. My concerns were not acknowledged, and instead I felt they were dismissed with friendliness rather than addressed properly. Since bringing the dress home, my dressmaker has confirmed that the dress is faulty and that the fabric was not cut correctly or evenly. Despite having to make repeated long-distance trips, spending money on fuel, and travelling while heavily pregnant because the dress issues had not been resolved, there was no gesture of goodwill o

I couldn’t be more happy with how I was treated, I walked in without knowing what I wanted or was looking for and everything was explained from neck lines and prices and what could be removed from dresses and what could be added. From the day I purchased my dress to my alterations everyone was amazing! The dress looks beautiful and fitted amazingly everything was always checked and double checked before anything happened. Dress was ready to collection when requested all steamed for me to check before being put in it’s bag ready for the big day